Firstly we would like to sincerely wish you the best while we all deal with this curve ball that the world has been thrown. As a company we are taking every effort to ensure that we operate to the strictest Hygiene Standards and maintain Social Distancing or better still where possible; no contact at all to protect you and us.
ALL RENTALS & SALES ARE BY APPOINTMENT ONLY. WE ARE NOT OPEN FOR WALK-INS, TO ENSURE SAFE DISTANCING AND ENSURED HYGENE STANDARDS FOR ALL.
WE NOW OPERATE “CONTACTLESS” EQUIPMENT / STUDIO RENTAL & SALES.
If you should need to Rent or Buy Photographic Gear we can help with “Contactless” delivery or ”Contactless” Self-Service Collections.
All communications will be made here on Live Chat, via Telephone or Email. Rentals & Sales will be quoted via Email with payment made by TELR payment links or by Bank Transfer.
Prior to Delivery or Collection all items will be disinfected; there will be no “Hot Rental turnarounds’ - this means that all returned equipment will be Sanitized and rested for 48 hours before being released to rental stock.
Contactless Delivery Procedure
All Rentals or Sales over AED500 will be delivered Free of Charge (Dubai)
(If below AED500 charged as AED50 / each way).
Other Emirates by arrangement.
Agree on a delivery Slot and our Driver will call you once he arrives at your location and will await you outside your building. Once you have identified yourself our driver will step away from your Sanitized delivery to ensure Safe Distancing and leave you with your lovely bundle. For rental returns we just do it in reverse!
Contactless Pick-Up Procedure
You advise your preferred collection time +/- 15 minutes. When you arrive at our premises call us and will place your Sanitized Gear / Package 3 Meters from your Vehicle so you can take delivery with Safe Distancing observed.
Out of hours pick-ups and returns are possible by arrangement.
Contactless Studio Rentals
Please ensure that you keep a minimum distance between shoot crew of 2 meters. Crew should be made up of essential members only - not people from the office that wanted a day out, REALLY we need for all our sakes and to be legally compliant to keep the numbers down - preferably 6 or less with a maximum of 10.
Entrance and exit to Studio rented will be by main Studio door - there will be strictly no access to reception or any other areas of HotCold Studio. Any lighting ordered will be prepared and in your Studio awaiting you. All payments for Studio Rental will be in advance and paid by Bank Transfer or Payment Link.
Studios will be Sanitized thoroughly before and after rentals to ensure the highest possible hygiene standards.
Contactless Staffing Info
We are available on Live Chat, Email and Telephone but not physically - no walk-ins. We are keeping a physical staff available to prep gear in both Rental, Sales and Studios. We are operating a "Tag-Team" approach where small teams do not have any contact with each other - So if in the unfortunate event that anyone in that team develops symptoms the whole team can self isolate or receive treatment until all are clear for duty. We take your, and our staff safety very seriously.
If you do need to enter reception we are obliged to check your temperature. We have a No Mask - No Entry policy. For everyones safety we have installed a perspex barrier separating counter staff and visitors.
We like you pray that this will be over soon and we can return to normal but for now; this is the new-normal and we will do our best to continue serving you and safely - The HotCold Team
HotCold Studio was built by Photographers to really provide the kind of service, people, gear & spaces that make a genuine difference to Photographers and their workflow (while taking good care of clients, suppliers & talent). This is a tough industry and we know your path, your job and and pressures. Everyone from Newbie to Seasoned Pro gets the same friendly professional treatment all served up with great Coffee.
To talk to us right now - during normal working hours use the chat bubble on the bottom right or email us for a quick reply.
New to 3LT? Not so well know in this region until now; in Europe and the States they have carved a solid reputation for beautifully engineered and relevant tripods backed up by a reassuring 5 Year Global Warranty.
We think the Carbon Pro Models represent the best Travel Tripod System available today with our favourite better known to his friends as …Albert… who wouldn’t want a tripod called Albert? Albert has a winning blend of features suited to the modern travel photographer up his 3 short sleeves. With surface beautiful engineering prowess (in two colour ways) Albert shows some impressive vital statistics that make him an ideal travel partner. At a folded diminutive 41cm he sits on a backpack with ease and when asked can stretch his legs to 179cm, this impressive height is achieved by utilising a solid three stage centre column that uses the same exquisitely crafted locking mech found on the four stage legs.
With ultra low shooting possible, a max payload of 30kg, reversible column, detachable 1.2m Monopod built in, interchangeable footwear options and a super smooth Airhead 360 + Arca compatible plate; we think Albert should be considered as your next travel buddy. Drop by HotCold Studio or see him online.
We are not big fans of mailers. So sign up and hear from us not very often - just if we have something cool to tell you about or invite you too. We won’t share your info either with anyone else - promise.
If you Email us your messages will not disappear into a black hole - you will get a reply quickly if sent during working hours or at the latest very rapidly as soon as we are back in.